Disney Plus
Reviews and Complaints
Idaho Falls, Idaho
Access to espouse
She was great and took the time to help me choose the correct package. Got everything done and functioning.
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Verified ReviewerGreat customer service
Got locked out of my account. I spoke with her, and she resolved my issue very quickly.
She is very knowledgeable about her job. I would highly recommend her to speak to anyone about their account.
User's recommendation: Speak with May
New York, New York
Can’t access on tv
It was resolved, I don't like that this site is called pissedconsumer. Also, there should be a direct phone number for issues without having to fill out information before you can make a call.
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Verified ReviewerPlans
Hi, I've been a customer for quite a while, and I am not happy. I wish you had better plans for long-time customers!
- Grandchildren love disney plus without commercials
- You should have better offers for old time customers
Preferred solution: Disney plus that i currently have plushulu and hbo max at the bundle price without commercials
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Verified Reviewer |
The Bronx, New York
Get a refund
- Refund requested to 3328; payments now on 4628.
- Removed 3328; will re-add for future payments.
- If refund isn't processed, I'll call tomorrow morning.
I'm asking for a refund on card ending in 3328 I made the change for all payments to be charge on card number ending in 4628 I add the card information I'm hoping that the refund will be reimbursed to card 3328 as soon as possible if not I'll be calling tomorrow morning I remove the 3328 card and I addit the card for further payments. And this is a lousy way to communicate with Disney services. Hope message got through.
- Leaving disney all together
Preferred solution: Full refund
User's recommendation: Have a live person to communicate with.
Irvine, California
Can.ot connect to Disney+, Hulu with Direct tv streaming
THINK about the remote. I couldnt delete the old disney ÷ app with the remote when using the new remote that I was given when swithing to streaming. However, my original LG remote made it work.
I spent 7 hours with vsrous cistomer service agent and none could fix it for me.
Gulfport, Mississippi
Caring
I was having trouble signing in and couldn't get through to customer service and finally got someone after being disconnected twice but after all I am satisfied the problem has been solved
Prince Rupert, British Columbia
Not working
I live in *** b c and I have two tv in that house that I use disney plus but I work in prince *** and I have one t v I use for my disney plus and it said , I am away from home too many times, I talked to a person on Customer service and my Disney plus has been fixed.Thank you
User's recommendation: Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
Payment
I got the info I needed and the girl who worked with me, was very knowledgeable and handled it in a very timely manner. I was very impressed with her ability to find my information. Thank you.
Auburn, Indiana
My animated stuff on Disney Plus is in another language… not in English
She was very patient with me! Lol.
The language was in Danish, but she helped me through it. I would definitely recommend.
- Lots of cartoons
- To many commercial on regular shows
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot able to log into my Disney+ account andQuestions about my ESPN account
I can't get a hold of a person to answer my questions. And they are requiring that I write at least 100 syllables in order to explain my situation.
Preferred solution: Help logging into my account
Seattle, Washington
Billing & Log On
- Could not reach toll-free lines; used a button to reach Kate.
- Kate was patient and professional.
- Double billing on two accounts; June/July 2024, Dec 25.
needed to speak to billing. My phone service will not allow me to call your toll free lines.
I found a button that lead me to talk to someone about issue. Her name was *** and she was very patient with 73 YO disabled veteran. ***'s professional, attitude, care, & kindness was so felt. Please allow her an option to be promoted or monetary reward.
The last two assistors were so great that I wish I could talk to them if I have another issue. The last two did not follow thru or did not know how to correct the issues I had. The man in June or July 2024 totally made mistakes which caused almost two years of double billing. The man in Dec 25.
also did not follow thru with his commitment. Again I was being doubled billed Two separate accts.
Preferred solution: Full refund
User's recommendation: Check to see what was promised by employee. This would cause more calls, but will help the customer see the action was corrected.
Clemmons, North Carolina
They took care of my issue.
- Dislikes the name PissedConsumer and prefers FrustratedConsumer.
- Having two separate passwords for Hulu and Disney was a problem.
I don't like the name PissedConsumer. FrustratedConsumer would be better.
I don't like that Hulu and Disney have 2 different passwords. That was the problem and I wasn't about to fix it on my smart TV.
Newburgh, New York
Unable to login second home
- I paid to add a second home, but profiles don't sync between homes.
- We have devices across two homes and need seamless Disney Plus profile syncing.
I have 2 homes! Your the do not allow for that.
I paid to added a second home. Then I found out there is no way to sync the profiles between the 2 homes. We have 2 granddaughters with tablets as well as 2 screens in 2 vans and 2 phones, 1 laptop and 1 desktop computer. They all have the same profiles synced to them.
The girls go from tablet to van to home to watch material on Disney Plus. Now they can no longer seamlessly go from 1 house to another. It makes zero sense that I can go from a tablet, to laptop to desktop to phone or to a van seamlessly, but not from home to home. We have done this since Disney Plus started.
At some point the rules have been changed and it no longer is possible to do this. It really sucks!!!
User's recommendation: Don't get Disney Plus!
Ladera Ranch, California
Resolved: Problem with service
Helped resolve the issue. Have a lot of patience….
Neutral
I was told to press 2 for call back and got disconnected. Problem was not even attempted to be resolved
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