Contact Disney Plus Customer Service
How to Reach a Person at Disney Plus
Toll-Free Number:
-
1-888-905-7888
Customer Service:
-
1-888-626-1150Closed Captioning Inquiries
Accessibility:
-
1-888-282-0520
Legal:
-
1-877-466-6669Privacy Inquiries
Complaints/ Feedback:
Customer Service:
Legal:
Disney Plus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Disney Plus Phone Number | 1 (888) 905-7888 |
| Average Hold Time | 00:01:43 |
| Average Calls duration | 7 minutes |
| Most Popular Disney Plus Email Address | closedcaptioning@disneyplus.com |
| Disney Plus Live Agent Availability | 34% of callers successfully reach a real person |
| Issue Resolution Rate | Low (21% reported full resolution) |
| Disney Plus Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Account, activation/ cancellation, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Disney Plus | First and last name, email or phone number |
Contact Information
Disney Plus Website:
Disney Plus Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
CA Privacy Rights
500 South Buena Vista Street
Mail Code 7667
Burbank, CA 91521-7667
Closed Captioning Inquiries
4511 Horizon Hill Blvd, 2nd Floor
San Antonio, TX 78229
Summary of Disney Plus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Disney Plus?
Account Question:
- “My subscription”
- “Trouble with account”
- “Subscriptions problems”
Payments and Charges Question:
- “Make payment”
- “Pay the got damn bill”
- “Pay bill”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancellation”
- “Can't cancel subscription no”
Product/ Service Question:
- “Parental control error”
- “Technical support”
- “Problem with marvel and star wars”
Request for Information Question:
- “Need help in my 80s cannot use system”
- “Need help getting set up”
- “Need help getting it on tv”
Staff Question:
- “Didn’t order service from Disney +”
- “Cacel services”
- “Unable to get service were paying for.”
Return/ Replace Question:
- “Program changes”
- “Need to change my email address”
- “Change email address”
Refund Question:
- “Refund for an auto-renewal charge that was processed on my account without my permission”
- “Refund for my auto-renewal charge”
- “Get a refund”
Cards Question:
- “My mom got a new card, so I'm getting emails that my old card is not working. She came to my place & payed for me to get a new disney espn bundle. Now my TV is still saying my card won't work. Help me please!”
- “*** card #”
- “My card”
Shipping and Delivery Question:
- “Bundle package”
- “Disney plus is in my time warner package”
- “Location Wrong”
Website/ Application Question:
- “App not running”
- “I signed up for Disney prime but I cannot download the app I was just wondering if I could get a refund please”
- “Cannot download app through my provider”
Employment Question:
- “Los my job”
Other Question:
- “Trying to get back on Disney Plus”
- “I have 4 TVS in my house, and I can't get Disney on any of them and a Disney at my daughter's house. And I pay for all this, and I don't even get anything. It always clicks off, and I think I did the disney e s p n and hulu combination, the most icon”
- “Streaming issue”
Compare Disney Plus Customer Service To
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