Contact Disney Plus Customer Service
Disney Plus Phone Numbers and Emails
Toll-Free Number:
-
(888) 905-7888
Customer Service:
-
(888) 626-1150Closed Captioning Inquiries
Legal:
-
(877) 466-6669Privacy Inquiries
Disney Plus Emails:
Contact Information
Disney Plus Website:
Disney Plus Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
CA Privacy Rights
500 South Buena Vista Street
Mail Code 7667
Burbank, CA 91521-7667
Closed Captioning Inquiries
4511 Horizon Hill Blvd, 2nd Floor
San Antonio, TX 78229
Disney Plus Customer Service Reviews
I Was paying for Disney+ bundle with Hulu. Was not receiving programming for 2 months.
Called customer service who was more than willing to help resolve our programming issue and even gave us a credit. Nice to see there are still some fairy tale endings.
Lol. Thanks Disney+ and Hulu.
How Good is Disney Plus's Customer Service?
Summary of Disney Plus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Disney Plus?
Payments and Charges Question:
- “Regarding payment”
- “Billing issue”
- “Payment”
Account Question:
- “I've been trying for 24 hours to get a passcode sent to me My password reset have not received an email for none of these. Some kind of way my password or passcode was reset need to talk to an individual to get this matter taken care of.”
- “Subscription”
- “2 accounts”
Activation/ Cancellation Question:
- “Cancel my account”
- “Cant cancel my Disney plus”
- “To activate my account”
Product/ Service Question:
- “Not working”
- “It's not working”
- “Because my bundle is not working”
Request for Information Question:
- “Speak to a representative”
- “Need to talk to billing department”
- “Need help getting ESPNt on second tv”
Staff Question:
- “No service”
- “Talk about service with a person”
- “Cansel service”
Refund Question:
- “Need refund”
- “Refunds”
- “Refund”
Cards Question:
- “My credit card got hacked and I'm waiting on a new one”
- “Gift card question”
- “My phone card that I paid for including Disney Plus and not working”
Return/ Replace Question:
- “Need to change my payment information”
- “Change my credit card number”
- “I want to change my method of payment”
Shipping and Delivery Question:
- “I want to get the Disney bundle trio but for the year”
- “I have a problem with my Disney package”
- “Discuss package”
Website/ Application Question:
- “I am thinking about cap counseling my application with you because I cannot get what you promised me you'll see I will get Disney, Hulu and ESPN and I didn't miss all the games cause I cannot get ESPN on my Disney and Hulu app”
- “Your gonna help me with something that is not on your website. You have made it impossible to navigate your website for help. So I'm calling you and your gonna help me”
- “Website issues”
Other Question:
- “Cannot watch ESPN plus”
- “Promotional offer”
- “I'm paying and not receiving”
Compare Disney Plus To
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