Disney Plus
Reviews and Complaints
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Verified Reviewer |
Beckley, West Virginia
Patience, friendly and professional service, very knowledgeable
My Disney Channel kept kicking me out where I had to log in every time. It'll definitely keep Disney Plus on my TV. 
- You get a solution to your problem and friendly people
- You have to go through a machine before the friendly people
Preferred solution: Nothing
User's recommendation: Definitely would receive definitely would watch Disney plus
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Verified ReviewerTrying to to cancel tv account with disney
Nothing happened!!! No response from you !!!
Call me ***.
***. I want my Disney plus account cancelled.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Las Vegas, Nevada
Say I have no account
- In December Disney Hulu said I don't have an account after a year of service.
- Samsung and Roku show the same issue; IP changes; tickets 11701/11702.
I have had Disney Hulu for a year all of a sudden in Dec said I don't have an account. There are only two TVs, my samsung and a Roko.
Anyway i called and rep was very nice ,however problem not solved .Thirty days later same problem call again ,say straightened out,thirty day later same thing spoke to *** if course same problem,he explained your Ip changes all the time. Told him tired of calling with the same problem. Ticket *** Told me to call back 2 hrs I did get said he put on for 180 days then I have to call back with same problem Ticket ***. For I year no problem now a continuous one.
Same TV s same Ip for me so I really would like the problem solved. Don't want to call and complain every time you guys cut me off. By the way all customer services reps awesome . They said Disney was blocking the change to fix.
I would really like it corrected. No I never let anyone use my Disney account.
Preferred solution: Problem corrected
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Verified Reviewer |
Victoria, British Columbia
Resolved: Subscription
Hi, I have been trying to get a subscription for the last 3 months. I finally gave up and called them, and they said that the website has been down. Then they laughed; even *** was having issues.
- Good shows for famiky
- Bad customer service
Preferred solution: Apology
User's recommendation: Don't sign up
Sydney, New South Wales
Never disappointed
I was never dissatisfied. Then somehow I heard from pissed customer.
Everyone did a great job. Happy to be a customer.
Las Vegas, Nevada
Was charged when it's been canceled for over a year
I ended my subscription Feb 2025 and was charged today 189. From *** and im located in nv.
It made no sense to me.
But was resolved. Unless I dont get my funds back then we have a problem.
Milwaukee, Wisconsin
Cancel
Make canceling service easy. Provide better movie selection.
Nothing more to say. Just wasting time and space
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Quezon City, Manila
Disney plus automatically charged me...
Still waiting for their response.
Disney Plus automatically charged me for an annual subscription without me knowing. Please help me refund the money; it was supposedly for my tuition fee.
Preferred solution: Full refund
User's recommendation: Hope they send notifications to confirm to continue or update the subscription.
Cleveland, Ohio
Service rendered
Not able to access Disney Plus on my devices, and the problem was not resolved. It won't work on my televisions.
Preferred solution: For it to work
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Verified ReviewerNothing yet I just called. They’re busy understandable and they’re gonna call me back then I can write you lol
I need to change my banking information. I just tried it online and something went wrong so now Im trying to call in person to update my bank card
User's recommendation: I need to change my banking information
Bogalusa, Louisiana
I paid for Disney+ and it won’t let me login
When I log in to Disney, it keeps wanting to charge me over and over but won't let me in to Disney Plus.
Preferred solution: Disney+
Pittsburgh, Pennsylvania
Remove parental controls
Phone call dropped. He appeared to be someone helpful at first, but he's clearly from another country, and the phone call dropped.
Preferred solution: And answer us to how to remove the parental control
Chicago, Illinois
Make a payment
We had to make a payment with a new debit card. We called in the evening and the operator was Very helpful and answered all our questions 
User's recommendation: Disneyplus should make payments easier
East Stroudsburg, Pennsylvania
Extremely difficult to cancel subscription,
- Cancellation can't be completed; options loop you around.
- Clicking an option opens another panel of options, returning you to the start.
The options take you around and around and cancellation can't get completed. When you click on an option, you get another panel of options.
Then, you're starting from square. Wasted time to prevent cancellation.
User's recommendation: I don't recommend any new customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, Pennsylvania
Terrible connection couldn't hear me
The customer rep was very, very knowledgeable. He spoke in a calm and assuring demeanor.
He walked me through the process in a way I could follow. I told him he deserves a raise!
Can't start subscription; it comes up with Disney, Hulu, and ESPN. I want HBO and have already paid $34.97.
Preferred solution: Disney, Hulu and. HBOMAX
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